Upload Orders via CSV

How to do a CSV Order Upload

To access the new CSV Order Upload page, you will need to go to the shipping.shiphero.com

To access this feature, go to shipping.shiphero.com and navigate to Orders > Upload CSV:

Click ‘Download Order Template.

Complete the order template and save the CSV file.

Upload the completed CSV file to ShipHero from the "Upload CSV" page by clicking "Upload Orders"

Creating a Template

Once the file is uploaded, you will be asked to create a mapping for the file. This allows you to save the specific headings for the future, so next time you upload orders you won’t have to select which columns you want to include in the upload.

The ones that are required will be marked as such. We try to autofill what we can, but you may need to manually select and confirm.

The goal is to save you time! (so you can get to lunch)

Benefits of the NEW CSV Order Upload

If an order returns an error you can download a CSV that shows you only the orders with an error so you can fix them and re-upload that CSV.

The saved mapping template is visible from the UI. When you click the template you can see how it is mapped!

You receive an email recap of what orders uploaded and if any had an error. You can view orders and download the error CSV to correct any issues before re-uploading.

NOTE: You can check the list of Country and state Codes accepted on CSVs for the CSV Order Upload on this link.
Notice the 1st tab shows country codes and the 2nd state codes.