Returns
All items returned to the warehouse will receive a Return Merchandise Authorization or RMA in Shiphero.
Returns are either from the shipper as undeliverable (damaged, bad address, etc), or the customer requests a return.
Shipper Returns
If the order is returned by the shipper, Big Sky Fulfillment will issue an RMA, assess if the items can be re-shipped or re-stocked, and will reach out to your customer service representative for further instruction and resolution.
Customer Returns
If the customer requests a return then an RMA should be created by a service representative so the warehouse knows to expect this shipment.
A return shipping label for the customer may also be created in this process.