RMAs

1. Navigate to the order that needs returned (Orders > Manage Orders)

2. Under Actions select Return Order

3. Check each item that is being returned, and choose a Reason

4. To send the customer a return shipping label in email, leave the checkbox unchecked

5. Under Shipping Info, select Self Return

6. Select Generate RMA

Warehouse personnel will then process the RMA and restock the inventory if applicable.

1. From the dashboard hover over Returns and select All Returns.

2. From this screen you will be able to see all RMA’s that have already been generated. Click on the RMA #

3. The default date range is 60 days.

4. You can also want to filter by Status

Pending - RMA has not arrived at warehouse or has not yet been processed by the warehouse
Warehouse Complete - Return has been has been processed by warehouse personnel
Complete - Return has been processed by Warehouse and Client

5. Click on the RMA Number to view the RMA details page

6. On the RMA details page you can see

What was expected to be returned
Prev received
Quantity received (Not relevant for clients)
Prev restocked
If the item was in perfect condition, it will be restocked and placed back on the shelves. It quantity restocked is 0 then the item was not in resealable condition.
Restocked (Not relevant for clients)

7. Once you have confirmed all information change the status to Complete